Serve the City Australia – Privacy Policy
1. Introduction
Serve the City Australia (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and store your personal information, and how you can access or correct it.
2. What Personal Information We Collect
We may collect personal information including:
  • Name and address
  • Email address
  • Phone number
  • Volunteer preferences and participation history
  • Donation details
  • Any other information you provide to us through forms, events, or communications
3. How We Collect Your Information
We collect personal information when you:
  • Sign up to volunteer
  • Subscribe to our newsletter
  • Register for events
  • Make a donation
  • Contact us directly
  • Interact with our website
4. How We Use Your Information
We use your personal information to:
  • Communicate with you and respond to enquiries
  • Send newsletters and updates about our activities
  • Organise and manage volunteer activities and events
  • Process donations and maintain records
  • Improve our services, programs and community impact
  • Ensure the safety and effective coordination of our activities
  • Comply with legal obligations
You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
5. Disclosure of Personal Information
We may disclose your personal information to trusted third-party service providers, including:
  • Mailerlite or other email communication services (email communications)
  • Salesforce (data management)
  • Payment processors such as PayPal or Stripe
  • Website and analytics providers such as Google Analytics
  • IT and security providers
We take reasonable steps to ensure these providers handle your personal information securely and in accordance with applicable privacy laws.
We do not sell or rent your personal information to third parties.
6. Overseas Disclosure
Some of our service providers may store or process your personal information outside Australia, including in the United States and Europe.
In addition, your personal information may be accessed or processed by affiliated organisations within the Serve the City global network, including Serve the City International, which may be located overseas.
By providing your personal information, you consent to this overseas disclosure.
We take reasonable steps to ensure that any overseas recipients handle your personal information in a manner consistent with Australian privacy obligations.
7. Data Security and Storage
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Your information may be stored:
  • In secure cloud-based systems (e.g. Salesforce, Mailerlite)
  • On secure servers managed by trusted providers
  • Your information may also be stored on servers managed by GoDaddy, which may be located outside Australia, including in the United States.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. Website and Cookies
We use tools such as Google Analytics to understand how visitors use our website and improve user experience.
Cookies may be used to enhance your browsing experience. You can control or disable cookies through your browser settings.
Our website may include links to third-party websites. We are not responsible for the privacy practices of those websites.
9. Your Rights
You have the right to:
  • Request access to the personal information we hold about you
  • Request correction of inaccurate, incomplete or outdated information
  • Request deletion of your personal information (subject to legal obligations)
To make a request, please contact us using the details below.
10. Complaints
If you believe we have breached your privacy rights, you can contact us and we will investigate your complaint promptly.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
📧 info@servethecity.au
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our website.